1. Introduction

Welcome to Kutralam Sun Chips. By using our website www.kutralamsunchips.com, you agree to abide by these terms and conditions. Please read them carefully before placing an order. If you do not agree to these terms, please refrain from using our services.

2. Definitions

“Company” refers to Kutralam Sun Chips, operating through www.kutralamsunchips.com.
“Customer” refers to any individual or entity purchasing products from our website.
“Products” refer to chips, snacks, and other food items sold on our platform.

3. Use of the Website

Customers must be at least 18 years old to place an order.
You agree to use the website only for lawful purposes and refrain from engaging in any fraudulent activities.
Misuse of the website, including hacking, copying content, or distributing malware, is strictly prohibited.
We reserve the right to suspend or terminate your account if we detect any unauthorized activity.

4. Product Information

We strive to ensure that all product descriptions, images, and prices are accurate. However, minor variations may occur due to packaging or manufacturing updates.

Kutralam Sun Chips does not guarantee the availability of any particular product. If a product is out of stock, we will notify you as soon as possible.

5. Pricing and Payments

All prices listed on the website are in Indian Rupees (INR) and are subject to change without prior notice.
Payment can be made through available online payment methods, including UPI, credit/debit cards, and net banking.
We use third-party payment gateways for processing payments. We are not responsible for any payment failures due to bank-related issues.

6. Order Processing and Cancellations

Once an order is placed, it cannot be canceled after it has been processed.
We reserve the right to refuse or cancel any order due to incorrect pricing, unavailability, or suspected fraudulent activity.

7. Shipping and Delivery

We ship across India. Estimated delivery times are 5-7 business days.
Shipping charges are calculated at checkout based on location and weight.
Kutralam Sun Chips is not responsible for delays caused by courier services, weather conditions, or other unforeseen circumstances.

8. Returns, Refunds, and Exchanges

Returns are accepted only for damaged or defective products reported within 24 hours of delivery.
Refunds are processed within 7 business days after verification.
Non-returnable items: Opened food packages, perishable products, and items with tampered packaging.

9. Intellectual Property

All website content, including text, images, logos, and product descriptions, is the intellectual property of Kutralam Sun Chips.
Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

10. Limitation of Liability

We are not liable for any direct, indirect, or incidental damages resulting from the use of our products or website.
Kutralam Sun Chips does not provide warranties for the taste, shelf life, or quality beyond what is legally required.

11. Governing Law

These terms are governed by the laws of India, and any disputes shall be subject to the jurisdiction of the Tamil Nadu courts.

12. Changes to Terms and Conditions

Kutralam Sun Chips reserves the right to update these terms at any time. Continued use of our website after changes means you accept the new terms.